Accessing Capital IQ

I did not receive an email from S&P Capital IQ.

• Before attempting to register for a S&P Capital IQ username/account, did you clear your cache and close all other tabs? Here are instructions for clearing the cache from various browsers --  https://services.mnsu.edu/TDClient/30/Portal/KB/ArticleDet?ID=202
• When registering, did you use either the Google Chrome or Microsoft EDGE browser to navigate to the correct login page? -- https://login.ezproxy.mnsu.edu/login?url=https://www.capitaliq.com/
• When prompted to provide an email address, did you give your MavMail email address (firstname.lastname@mnsu.edu)? DO NOT use your credentials for two-factor authentication (StarID@go.minnstate.edu).
• Did you check your junk/spam email folder for an email from S&P Capital IQ?

I am unable to log in to Capital IQ.

• Did you clear your cache and close all other tabs? Here are instructions for clearing the cache from various browsers -- https://services.mnsu.edu/TDClient/30/Portal/KB/ArticleDet?ID=202
• When accessing Capital IQ are you using either the Google Chrome or Microsoft EDGE browser?
• Did you verify you are a current student at MNSU by completing the two-factor authentication process via EZProxy before logging in to S&P Capital IQ? This procedure must be done every time you log in to Capital IQ. Here is a link to step-by-step instructions for accessing Capital IQ -- https://mnsu.libapps.com/libguides/admin_c.php?g=1186883&p=10584554
• Did you close out of Capital IQ BEFORE clicking on the "Log Out" prompt located in the upper right corner of the Capital IQ homepage? Try resetting your Capital IQ password to restore your access.
• Did you fail to correctly enter your Capital IQ username and password after five attempts? Wait thirty minutes and try to login again or try resetting your password.