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Electronic Access - Info and Help: Troubleshooting Steps

The purpose of this guide is to share information to improve access to electronic resources.

1) Clear Your Browser's Cache

Clear Browser Cache
Please refer to the support article from IT Solutions on how to clear your browser's cache. This article contains directions for several different desktop browsers and mobile device browsers.

2) Reset Your StarID Password

Reset StarID Password
How to reset your StarID password

3) Report Your Problem

If these steps don't help, contact eraccess@mnsu.edu