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Electronic Access - Info and Help: Basic Troubleshooting - Tips & Tricks

The purpose of this guide is to share information to improve access to electronic resources.

Basic Troubleshooting Tips & Tricks

The following are a few basic tips and tricks that are known to fix common access problems. If these do not solve the issue, please contact

  • Try clearing the browser's cache. If you need help doing this, see the troubleshooting steps.

    • This can sometimes help resolve access problems for resources that recently updated their URL. Your browsers will sometimes hold onto the old URL - this is usually done as a convenience so the website will load faster the next time you visit it but it can cause issues if the resource's URL has been updated. Clearing your cache will get rid of the outdated information and allow your browser to process the new information successfully.

  • Go Incognito (Private Browsing)

    • If you are not comfortable with clearing your browser's cache, private browsing can be a secondary option. Once in a private browsing window, proceed with accessing content like normal. Please note that this is only a temporary fix compared to actually clearing your browser's cache.

  • Change Your StarID Password

    • This can resolve log-in problems when trying to authenticate through EZproxy. If you are still experiencing problems when trying to login-in, contact IT Solutions.

  • Refresh the Item Record in your Browser

    • If you are not seeing the Available Online access option in an item's MavScholar record, sometimes refreshing the webpage will fix the issue. If this works for you and you can, please email and provide a permalink to the example you encountered.

Electronic Access and Discovery Librarian

Electronic Resources Technician

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