Off-Campus and Online Users

Quickly connect to articles from websites like Google Scholar, PubMed, ResearchGate, and Wikipedia by adding the LibKey Nomad extension to your favorite browser.

Some students and staff can login into services like MavMail and D2L with their StarID, but not our library resources such as databases.  Login errors may be due to a password syncing process starting at the MinnState level.

Try our new multi-factor authentication (MFA).

Logging into library databases will be a two-step process.

1. On the Microsoft login screen, enter your StarID email address and StarID password.
   • For students, the StarID email address looks like: xx1234xx@go.minnstate.edu
   • For employees, the StarID email address looks like: xx1234xx@minnstate.edu
2. You will then be prompted to provide additional information by responding to a text message, phone call, or through the Microsoft Authenticator App.

Starting December 16, 2024, current students, faculty, and staff will need to use multi-factor authentication to login and access most library resources. This is the same process used to log into MavMail or Microsoft 365 and it increases the security of your information. If you are already logged into one of these accounts on your browser, you may directly access the library database without logging in again. IT Solutions has more information about multi- factor authentication.

The following are a few basic tips and tricks that are known to fix common access problems. If these do not solve the issue, please contact eraccess@mnsu.edu

• Try clearing the browser's cache. If you need help doing this, see the troubleshooting steps.

  • This can sometimes help resolve access problems for resources that recently updated their URL. Browsers will sometimes hold onto the old URL - this is usually done as a convenience so the website will load faster the next time you visit it. However, this can cause issues if the resource's URL has been recently updated. Clearing your cache will get rid of the outdated information and allow your browser to process the new information successfully.

• Go Incognito (Private Browsing)

  • If you are not comfortable with clearing your browser's cache, private browsing can be a secondary option. Once in a private browsing window, proceed with accessing content like normal. Please note that this is only a temporary fix compared to actually clearing your browser's cache.

• Change Your StarID Password

  • This can resolve log-in problems when trying to authenticate through EZproxy. If you are still experiencing problems when trying to login-in, contact IT Solutions.

• Refresh the Item Record in your Browser

  • If you are not seeing the Available Online access option in an item's MavScholar record, sometimes refreshing the webpage will fix the issue. If this doesn't work for you, please email eraccess@mnsu.edu and provide a permalink to the example you encountered for further investigation.