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MGMT 346 (Spring 2021)

Use these resources for the Operations in Practice assignments.

Chapter 14: Lean Supply Chains

Underpinnings of Lean Leadership

Mr. Yoshinio was a young man working in a paint shop when he applied the wrong paint to a product. Fearing his manager would fire him for this mistake, Mr. Yoshino was inspired when his manager listened and worked to correct a faulty process instead.

In cooperation with the Lean Enterprise Institute, consultant Katie Anderson describes how Lean legend Isao Yoshino learned first-hand the value of blaming the process instead of the people when failures occur.

Supply Chain Digest's article highlights the underpinnings of Lean leadership in action.

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