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Mr. Yoshinio was a young man working in a paint shop when he applied the wrong paint to a product. Fearing his manager would fire him for this mistake, Mr. Yoshino was inspired when his manager listened and worked to correct a faulty process instead.
In cooperation with the Lean Enterprise Institute, consultant Katie Anderson describes how Lean legend Isao Yoshino learned first-hand the value of blaming the process instead of the people when failures occur.
Supply Chain Digest's article highlights the underpinnings of Lean leadership in action.