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MGMT 346 (Spring 2021)

Use these resources for the Operations in Practice assignments.

Chapter 9: Service Processes

Pandemic Pushes Grocers to Adopt New Tech

The pandemic has created a need by grocers to make customers feel safer. As a result, contactless technology is being retrofitted to brick-and-mortar stores.

Price Chopper, Wegmans, and Giant Eagle have introduced checkout-free technology in some stores. Grocery chains were reluctant to invest in technology given the low profit margins in the industry, but the pandemic has put an emphasis on checkout safety and speed.

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