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MGMT 346: Chapter 9--Service Processes: Introduction

Chapter 9: Service Processes

Wearing Masks to the Movies

AMC Theaters has over 600 locations. When those locations re-open, new safety and health measures
are in effect.

The new health and sanitation program, titled “AMC Safe & Clean,” will include measures such as
initially capping movie showtimes at 30% of a theater’s seating capacity, disinfecting seating areas
nightly using electrostatic sprayers, upgrading its ventilation systems, and requiring every AMC
employee to wear masks while in the theater.

Following the announcement that customers would not be required to wear masks, the company quickly
reversed the policy given public outcry against that decision. Customers will now be required to wear
masks and AMC will sell masks for $1 at the box office as well.

Public Services/College of Business Liaison Librarian

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